Ok, it is not breaking news, but as I actually still do like books. You know those thing that do not need to be charged everyday, like my tablet :-(
I did not see it in Dutch (online) bookstore yet, so luckily Amazon got it and yes I did order it actually today.
Of course, I have the CRM2011 version also, but finally some book about CRM2013, which as expected describes new features like the new user interface, business process flows and upcoming features of Netbreeze and MarketingPilot.
So, soon some more posts . It has been awhile and yes! I was actually busy with some interesting projects like integrating CRM2011 with NAV2013 on partner hosted environment.
So, in case you want to order the real thing or some digital copy (so 2013) check the Amazon site or your local bookstore (if they still exist). Yes, you should be able to type it yourself... www.amazon.com :-)
Yes, it still exists good old CRM2011 and you might be glad you still have CRM on-premise else the possibility you still have CRM2011 is becoming smaller and smaller.
In case you have experience or working with dates and times in CRM2011, you probably are aware that this can be frustrating subject. I think I wrote earlier about time issues and I remembered some very interesting blogposts about the different 'datetimes' you can receive from Dynamics CRM depending on which approach you take e.g. web services, database view and filtered views.
Some nice post to refresh your memory or just a trip to memory lane:
Recently, I came across an issue related to date & time where in a view records where sorted on date field and a name field. In the interface it might give you some mystical sorting. Although you might know the alphabet :-)
Take a look at this screenshot from a real life example (no tricks) :
Ok, take a minute to look at the screenshot above, where the date for the records is January 15th and last column is name field. The records are sorted by date and name e.g. A, A,S,W,A,A,A,A, W and W.... ?!#@
It's no trick and your customer will be confused and hopefully you too. As the famous 'young woman or old lady' picture, this is actually happening and you probably can recreate the same if you are a bit creative with dates and times.
What actually happens is this, the first 4 records are actually not created on January the 15th, but on January 14th at exactly 23:00 and other records are created at January 15th at 0:00. The timezone conversion in the user interface is in this case 2 hours and see the result.
In case you test this in SQL server you will see the sorting is correct, because 14th become before 15th. Neverteheless, in the UI of CRM it looks odd :)
The last year has been very busy, but bit slow on the postings. I intend to pick up more regular posting about the challenges you might face during the discovery of CRM.
Of course in 2014 we have new challenges in the introduction of CRM 2013. The upgrade of 2011 to 2013 for CRM online is in progress and I still notice this change is underestimated and often just expected as 'just' some upgrade.
My challenges will be in CRM2013, integrations with NAV and of course try to post/write more :)
So, hope 2014 brings you the best and will be a year full of new challenges and some nice posts!
The end is coming for CRM2011 as you should have migrated from the 'ancient' CRM4 and you finally got used to CRM2011. 'Unfortunately' for you,you have to start over again due to the release of new CRM Online e.g. CRM2013.
I got my first CRM Online trail with CRM2013 (it is available as you read), so back to 'school' to learn about new features, to find you way in the application. From user experience perspective it is much better, which includes new navigation method, new form lay-out.
Also new features as synchronous workflows, new database model are things to look for and start discovering.
One disadvantage is the fact that there is no return for current CRM Online user you will be migrated to the new CRM, so prepare for a change. Also the cost will increase now you will have three subscription levels 15, 30 and 65 U$ and of course you want the most expensive one. Of course its is according to many Microsoft presentation much cheaper then the major competitor Salesforce, just the messenger here :)
More information about the new CRM can be found at the new website: www.crmcustomercenter.com with loads of new video's, tutorials, documentation and link to get your trial.
The Summer is over and slowly everything is started again. During the Summer I attended Microsoft Dynamics CRM 2013 Partner Training Blitz. About the much anticipated new release of Dynamics CRM.
Of course, we all heard the basics about new improved UI & UX, no more annoying popups, easy way to check field without J(ava)script etc (more in links below). From my personal perspective the most interesting fact is that on database level the entity tables, you know the base and extension, are finally merged to just ONE table that is nice :)
Of course the twitter exploded after the event it was worldwide semi broadcast/live or whatever event, guess Skype was not ready yet or maybe our 'live' questions would be to difficult ;-)
A lot of photo's were made, of course we live in smartphone age, but oh might be Microsoft did miss that....Oh I did hear that the content was not to be published...oops
Nevertheless the improvements looks nice and some of us are lucky to get hand on the beta version and can play with it. It should be releases in October at least for online.