Think about already 1,5 month ago I was introduced to company from Finland called MobiConvergewho offering two interesting products mobiConverge & reportConverge.
This product makes CRM data available on pc or smartphone when receiving a call or when calling a client. The relevant data of the customer will be openend automatically which saves a lot of time looking it up manually in Dynamics CRM. This would be very handy in customer service department, booking etc.
This product gathers information from (mobile) phones and sends it to a central server. You can run reports and analyse your gathered data, which can give you inside in tele sales, sales team and help desk performance.
I think both products are very interesting, because they give simple and straight forward functionality that would be benefiet to your organization. More information on the website of mobiConverge.
Of course curious if you already use their products and what your experience is, feel free to add in comments.
Enjoy to converge ;)